For US returns:
Go to firstname.lastname@example.org enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return.
For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please contact customer service at email@example.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.
Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back.
If you have any further questions, please email firstname.lastname@example.org
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.